Frequently Asked Questions


Buy Currency:

There are two ways to buy currency:

1- Buy from existing sellers:
▪ The buyer selects the desired order from among the available sales orders.
▪ The buyer waits for the seller to confirm the order.
▪ The buyer deposits the amount in Rials to the EXCO account.
▪ The buyer receives the desired currency from the seller.

2- Creating a new buy order:

▪ The buyer creates a purchase order based on his desired conditions.
▪ The buyer waits for the order to be requested and approved by a seller.
▪ The buyer deposits the amount in Rials to the EXCO account.
▪ The buyer receives the desired currency from the seller.

Sell currency:

There are two ways to sell currency:
1- Selling to existing buyers:

▪ The seller selects and approves the order from among the available purchase orders.
▪ The seller waits for the payment guarantee from the buyer.
▪ The seller transfers the desired currency to the buyer’s account.
▪ After confirming the transfer, the seller will receive the equivalent of Rials of the sold currency after deducting
the commission’s EXCO.

2- Creating a new sales order:

▪ The seller creates a sales order based on his desired conditions.
▪ The seller waits for the order to be requested and paid for by the buyer.
▪ The seller transfers the desired currency to the buyer’s account.
▪ After confirming the transfer, the seller will receive the equivalent of Rials of the desired currency after
deducting the commission’s EXCO.

According to global and domestic regulations, in order to maintain security and prevent possible abuses, all EXCO users
are required to complete the authentication process, which includes sending identification documents, verifying the bank
account, verifying the mobile and landline number, verifying the email address. And this information will be kept
confidential by EXCO

The price of each digital currency is determined by the customers of that currency, sellers and buyers. And for
information, EXCO provides the prices of currencies to customers through global links and instantly.

By selecting the “Request review” option by either party, the transaction status will be checked by EXCO at the earliest
opportunity.

In each method, after the transaction is confirmed by the seller, the equivalent of the desired currency is first deposited
by the buyer in the EXCO account and this amount remains in the buyer’s wallet as a guarantee, locked and deposited
with EXCO. By doing this, EXCO assures the seller that in case of transferring the desired currency to the buyer and
confirming the transfer, he will receive its equivalent in Rials, otherwise the guaranteed amount will be released and
returned to the buyer’s account

For each transaction, 0.5% (half a percent) is received from each party

The buyer can cancel the transaction to get the money back to his account.